Grievances and Arbitration
If you have a grievance against HNL, or are ever dissatisfied with our services, and our HNL Medicare Supplement Plan Member Services Department is not able to solve the problem, there is a procedure for appealing the issue. You may write a letter explaining the problem to:
HNL Medicare Supplement Plan
Appeals and Grievances Department
PO Box 10344
Van Nuys, CA 91410-0344
HNL uses neutral, binding arbitration to settle disputes, which arise out of or relate to coverage under the Policy. When you enroll in an HNL Medicare Supplement Plan, you agree to submit any disputes to arbitration, in lieu of a jury or court trial.
This binding arbitration provision does not apply to claims, disputes or controversies relating to alleged professional negligence (medical malpractice) and applies only to matters arising under this Policy.
Medicare has specific appeals procedures for the portion of the bill it pays. If you feel a decision made on a claim is incorrect, any Social Security offce can help you request a review.
Department of Insurance
If the covered person is unable to resolve a dispute with HNL, the covered person may wish to contact:
California Department of Insurance
300 South Spring St.
Los Angeles, CA 90013
1-800-927-HELP